Important Stay Details. Please Review
ADULTS ONLY
No young children or pets allowed. Maximum two people per room, unless stated otherwise on your reservation. Non-registered persons are not allowed on property without prior management consent.
ARRIVAL & DEPARTURE
Hotel has limited check-in hours. After hour instructions will be provided to guests planning to arrive after check-in closes. Valid photo ID and credit card required for check-in. Check-out is 11 am. Early check-in or late check-out requests subject to availability for a $45, plus tax, upgrade charge.
Cancellation Policies
Reservations Booked Directly with the Hotel
Direct reservations may be cancelled without penalty up to 4 days prior to the original arrival date. Cancellations made within 4 days of arrival will be charged the full amount of the reservation.
Reservations Booked Through a Third-Party Site (OTA)
Reservations made through an online travel agency or other third-party booking site may be cancelled without penalty up to 7 days prior to the original arrival date. Cancellations made within 7 days of arrival will be charged the full amount of the reservation.
Same-day cancellations and early departures are charged the full amount of the remaining reservation.
Cancellations are only valid once confirmed by an official cancellation email from the hotel or, for third-party reservations, through the booking provider where the reservation was made.
Special Event Cancellation Policy:
Coachella & Stagecoach
If you are staying over the Coachella or Stagecoach Festival dates:
April 9, 10, 11; April 16, 17, 18; or April 23, 24, 25 of 2027.
To help us plan for these high-demand weekends, reservations become nonrefundable 30 days prior to arrival. The card on file will be charged in full 30 days in advance. If the card declines, you will have 24 hours to update payment, or the reservation will be canceled and forfeited.
Once the reservation has become nonrefundable, no refunds, credits, or date changes are permitted. We truly appreciate your understanding, and by completing this reservation, you acknowledge and agree to this policy.
TRAVEL PROTECTION
Guests who purchase Travel Protection may cancel their reservation up to the day of arrival and get a full refund, other than the Travel Protection fee, for covered reasons including illness, weather disruptions, or flight cancellations.
The Travel Protection fee is required and non-refundable. You reservation will be charged 14 days in advance. This provides added flexibility and peace of mind when plans change unexpectedly.
COMFORT & CARE GUIDE
CONTINENTAL BREAKFAST
Desert Riviera offers a daily continental breakfast featuring a selection of locally sourced items, including breads, muffins, bagels, cereal, yogurt, fruit, and seasonal treats.
Please note that the hotel does not hold a commercial kitchen license for food preparation; therefore, all breakfast items are individually wrapped and served accordingly.
HOUSEKEEPING
Full service is available every 3 days between 10:00am and 1:00pm.
Additional service is available by hanging the "Service Requested" sign on the outside of your door. If you would like fresh linens, please let us know and we will be happy to accommodate.
Please hang towels you plan to re-use and place towels to be replaced in the shower/tub.
POOL & SPA
Desert Riviera is a place to relax and unwind – please help us keep things peaceful. Pool and common areas are quiet spaces. No phone calls or music, please.
SMOKING POLICY
No smoking or vaping in any of our rooms or premises, except in designated areas. Subject to a $250 fine.
LOST KEY
Lost keys will incur a $150 fee to cover rekeying and replacement for guest safety. Please report lost keys to the front desk immediately.
PET POLICY
We love animals; however, our hotel upholds a No-Pet Policy and we are unable to accommodate personal pets.
DAMAGE AND/OR REMOVAL OF PROPERTY
You’re responsible for any damage or theft caused by you or your guests, whether accidental or intentional, to hotel property or another guest’s belongings. The hotel may charge the card on file for the cost to repair, replace, or compensate for the loss.
RIGHT TO REMOVE GUEST
The hotel may cancel a reservation and remove any guest at any time, without refund, for not following hotel rules or staff instructions, breaking the law, committing fraud, causing a nuisance, harassment, or significantly disturbing others.
Except in the case of fraud, gross negligence, or willful misconduct, the hotel, its owners, management, and employees assume no responsibility for accidents, injuries, illness, theft or loss.
